Frequently Asked Questions

You can book Vista Sol tours, excursions, activities and airport transfers online for your stay in Punta Cana. Search by hotel or destination to view the experiences offered for your travel dates and plan your vacation before you arrive.

Start by selecting your Vista Sol hotel or destination, then choose the activity that fits your travel style. Review the description, schedule, inclusions, restrictions, pickup information and cancellation conditions before completing your reservation online.

Booking before your trip helps secure availability for popular tours, family activities and limited-capacity excursions. It also makes it easier to organize your vacation around your flights, resort plans and free time at the destination.

Availability varies by hotel, season and travel date. Use the search tool to see the Vista Sol tours, excursions, activities and transfers currently available for your stay.

Yes. Airport transfers can be booked online for your Vista Sol stay by selecting your hotel, travel dates, number of passengers and flight details. Available options may include shared or private transfers, depending on the date.

To book an airport transfer, have your Vista Sol hotel name, arrival and departure dates, flight numbers, flight times, passenger count, luggage needs and contact information ready. Accurate flight details help align pickup and drop-off instructions with your itinerary.

After completing your online reservation, you will receive a confirmation with the key details of your tour, excursion, activity or transfer. Review the date, time, meeting point, pickup instructions, included services and traveler information before your trip.

You can find your reservation details in the My Bookings section using the information provided during purchase. Keep your confirmation available during travel so you can quickly check times, instructions and support details.

Reservation changes may be available depending on the activity, destination, travel date, availability and booking conditions. Request changes as early as possible and review the terms shown in your confirmation before adjusting your plans.

Cancellation policies vary by service, destination and booking conditions. Check the cancellation terms before completing your reservation and review them again in your confirmation, especially for last-minute changes, no-shows, weather-related updates or limited-capacity activities.

Many Vista Sol tours, excursions and activities are suitable for families, couples and groups. Age limits, height requirements, health recommendations, accessibility details and activity levels can vary, so review each experience before booking.

Use the contact or support options available on the website and include your reservation number, full name, Vista Sol hotel, destination and service date. Clear booking details help the support team answer faster and provide guidance for your tour, activity or transfer.